Refund policy

30-Day Money-Back Guarantee
Every first order of Balm Daily Mineral Primer is covered by a 30-day money-back guarantee. If you're not satisfied within 30 days of the delivery date, contact us at {{ email }} with your order number and we'll issue a refund to your original payment method. You don't need to return the product to request a refund under this guarantee.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at {{ email }} within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a refund at no additional cost to you.

Subscriptions (Subscribe & Save)
If you're enrolled in Subscribe & Save, the 30-day money-back guarantee above applies to your first shipment. For details on how to skip, change, or cancel future subscription deliveries, see our Subscription Policy.

Refund Processing
Once a refund is approved, it's issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.

Order Cancellations
If you need to cancel an order, contact us at {{ email }} as soon as possible. We can cancel orders that haven't yet been processed for fulfillment; once an order has shipped, our standard refund process above applies instead.

Contact Us
Questions about a refund? Email us at {{ email }} or call {{ phone }}.